Terms & Conditions

Service and acceptance

These Terms govern fuel delivery by Tank’d LLC (TANK’D). By submitting an order and affirmatively accepting these Terms at checkout, you agree to them. Commercial fueling and trailer rentals may require separate written agreements; if there is a conflict, the signed agreement controls.

Fuel selection and vehicle condition

You must identify the correct vehicle, tank, fuel grade, and fueling location, and provide accurate instructions. You represent that the tank and fuel system are safe, properly maintained, and suitable for fueling. We do not perform mechanical inspections. We are not responsible for damage caused by incorrect information you supply or pre-existing defects, except to the extent caused by our own acts or omissions.

Access, safety and right to decline

You authorize TANK’D personnel to enter the designated accessible service area and open the fuel door or cap as needed to fulfill your order, including when you are absent. Keep gates accessible, animals secured, the fuel door unlocked, and the area free of ignition sources and other hazards. We may delay, refuse, or stop service when conditions are unsafe, access is blocked, identification is uncertain, or service would violate applicable law.

Fuel measurement and final price

Fuel is charged based on the actual gallons dispensed as recorded by our delivery equipment, not the initial estimate. Posted or quoted per-gallon prices, delivery fees, service fees, taxes, and approved add-ons apply as disclosed at checkout or in an accepted quote. An itemized receipt or invoice will reflect the final charge. Contact us promptly if you believe a meter reading or charge is incorrect.

Card-on-file authorization

When you affirmatively choose to save a payment method and authorize card-on-file billing, you authorize our payment processor to store the payment credential and TANK’D to charge that payment method for each delivery you subsequently request, including the actual gallons dispensed, disclosed delivery and service fees, applicable taxes, approved add-ons, and any separately disclosed and accepted unsuccessful-delivery or cancellation fees. The final amount may differ from an estimate because actual gallons vary. We may authorize or verify the card before dispatch and capture the final amount after service. We do not store full card numbers on our website. You can withdraw authorization for future orders by contacting us; this does not cancel amounts already incurred. We will not treat merely visiting this website as consent to future charges.

Recurring subscriptions

If you enroll in a paid membership, the checkout must disclose the recurring price, billing frequency, included vehicles, benefits, cancellation method, and any applicable additional-vehicle charges before you authorize recurring billing. You authorize recurring charges only after separately agreeing to those terms. Memberships automatically renew and continue to be billed until canceled. It is the customer’s responsibility to cancel their membership when it is no longer wanted. Membership charges are for access to membership benefits, not a guarantee that a delivery will be requested or used; fees remain due even if no deliveries are scheduled or received during a billing period. Unused membership benefits do not roll over, generate credits, or entitle the customer to a refund. Non-use, deleting an account, or stopping fuel orders does not itself cancel a subscription. You may cancel future renewals using the cancellation method provided at signup or by contacting us. Cancellation takes effect for future billing cycles, subject to the disclosed plan terms and applicable law; previously billed membership fees are generally nonrefundable except where required by law or expressly agreed by TANK’D. Membership does not include fuel costs or separately disclosed service fees. Nothing in this section limits applicable statutory cancellation or refund rights.

Failed delivery and cancellations

You may cancel before dispatch without a delivery-attempt charge. If we dispatch and cannot safely complete service because of inaccurate instructions, locked access, an unavailable vehicle, or another customer-controlled condition, a disclosed unsuccessful-delivery fee of up to $20 may apply only if you accepted it before ordering. We will document the attempted service and review disputed charges. No failed-delivery fee is assessed when the failure is attributable to TANK’D.

Spills, damage, and incident response

Tell us before service about known leaks, damaged tanks, underground hazards, or site restrictions. Each party remains responsible to the extent its own conduct causes damage or a release, subject to applicable law. Do not operate or restart equipment if you suspect misfueling or a leak. If there is an immediate hazard, move to safety and call emergency services; then contact TANK’D promptly. Nothing here excuses our negligence, misconduct, or non-waivable legal duties.

Service records and evidence

For safety, accounting, and dispute resolution, we may record order details, fuel type, gallons, timestamps, approximate service location, vehicle identifiers, and relevant photographs of the vehicle, meter, and fueling area. We handle this information as described in our Privacy Policy. Photographs and meter records are evidence of service but do not eliminate your right to dispute a charge.

Service concerns and disputes

Please notify us as soon as reasonably possible, ideally within 24 hours for fuel-quality, misfueling, or spill concerns, so evidence can be preserved and further damage prevented. Provide the order details and available photographs. Where safe and practical, give us an opportunity to investigate before non-emergency repairs. This requested reporting window does not waive statutory rights, card-network dispute rights, or claims that cannot lawfully be restricted.

Service availability and delays

Delivery windows are estimates and may change because of weather, traffic, supply, safety conditions, or operational constraints. We will make reasonable efforts to communicate material changes. We may cancel and refund unperformed service where fulfillment is not possible.

Limits on liability

To the extent permitted by applicable law, neither party is liable for remote or unforeseeable consequential losses arising from ordinary service delays. Nothing in these Terms limits liability for gross negligence, willful misconduct, personal injury, environmental obligations, or any other liability that cannot legally be limited. Any further limitation must be evaluated under applicable law and the circumstances of the claim.

Governing law and changes

Texas law governs these Terms to the extent permitted by law. We may update the Terms prospectively by posting a new effective date. Material changes affecting existing recurring authorizations will be communicated and consent obtained when required. Changes do not retroactively alter completed orders.

Contact

Tank’d LLC · [email protected] · 956-328-8373 · https://tankdtx.com. Effective October 26, 2026.