Good to know
Your fueling
questions, answered.
Clear details before you book. If you need help with your location or service, call or text us.
Do I still pay my subscription if I do not order fuel?
Yes. Your membership renews and is billed automatically until you cancel, even if you do not schedule or receive a delivery. You are responsible for canceling when you no longer want the membership. Unused benefits do not roll over or create a refund or credit, except where required by law.
How do I stop subscription charges?
Cancel through the method provided when you signed up or contact TANK’D at 956-328-8373 or [email protected]. Not ordering fuel does not cancel the subscription. Cancellation stops future renewals in accordance with your plan terms and applicable law.
Frequently asked questions
Let’s make it simple.
Where do you deliver?
Residential and fleet fueling are available within the highlighted delivery zone. Reefer units, heavy equipment, generators, and similar commercial work can be served throughout the Rio Grande Valley. Contact us to confirm your location.
Can fleets order through the website?
No. Fleet fueling is arranged directly with TANK’D, even inside the delivery zone. Online ordering and subscription plans are for residential customers.
What are your hours?
Monday–Friday, 8:00 AM–5:30 PM. Saturday, 8:00 AM–3:30 PM. Closed Sunday. Contact us to discuss scheduling for commercial work.
How far ahead should I order?
Allow at least 90 minutes for new residential orders, subject to available delivery times and operating hours.
What does residential delivery cost?
One-time delivery starts at $20, plus fuel and the service fee. Basic membership is $25 per month for one vehicle; Family is $35 per month for up to three vehicles. Eligible members have no delivery fee for included vehicles. See Pricing for details.
What fuel do you deliver?
Regular (87) gasoline, Premium (93) gasoline, and Diesel. Tell us the correct fuel type for your vehicle or equipment.
Do I have to be present?
No, provided your vehicle is accessible and the fuel door is unlocked. Include driver instructions such as gate codes, vehicle location, or access details. An inaccessible vehicle may result in a $20 undeliverable fee.
Is there a minimum?
Residential orders are fill-ups with a 10-gallon minimum. Contact us to discuss commercial fuel quantities.
How do I pay?
Place residential orders online and use our secure subscription checkout for memberships. Your final fuel total is based on the gallons delivered and applicable charges. Fleet, commercial, and rental arrangements are handled directly.
Can I rent a fuel trailer?
Yes. Contact TANK’D with your location, dates, fuel needs, and intended use. We will confirm availability, trailer details, pricing, and any delivery or pickup arrangements before you book.
Can you charge my saved card after fueling?
Yes, if you explicitly authorize card-on-file billing when ordering or saving your payment method. The final charge is based on actual gallons delivered, plus disclosed fees, taxes, and approved add-ons. You receive a receipt and can contact us about a disputed charge.
Why might my final total differ from the estimate?
The amount of fuel your tank accepts may differ from the estimate. We charge for the gallons actually dispensed, along with the fees and taxes disclosed for your order.
What if my vehicle is locked or cannot be fueled?
Please leave the fuel door unlocked and ensure safe access. If our driver is dispatched but cannot complete service for a customer-controlled reason, a disclosed $20 unsuccessful-delivery fee may apply if you accepted it before ordering. We review disputed attempts.
Can I cancel or change my membership?
Contact TANK’D using the cancellation method shown when you subscribe. Cancellation stops future renewals under the disclosed plan terms; fuel and other completed-service charges remain payable.
What if I select the wrong fuel?
You are responsible for selecting the fuel specified by your vehicle or equipment manufacturer. If you suspect a wrong-fuel delivery, do not start the engine; contact TANK’D immediately so we can investigate.
What if I notice a leak or fuel spill?
Move away from any immediate danger and call emergency services if necessary. Do not start the vehicle or equipment. Notify TANK’D promptly so the situation can be documented and addressed.
How do I dispute a charge or report damage?
Call 956-328-8373 or email [email protected] with the order date, vehicle, and details. Report safety or fuel-quality concerns as soon as possible. Your legal and card-network dispute rights are not waived by our request for prompt notice.
Do you keep my card number?
Payments are handled by a third-party processor. TANK’D may use a secure saved-payment token and transaction details, but does not intentionally store your full card number on this website. See our Privacy Policy.